The quality of services was of utmost importance for the hotel had to stand true on its reputation of being one of the most quality conscious hotel offering ultimate comfort and luxury to its guests. The hotel was in need of a communication solution that was in line with its high quality service standards. After considering various options the hotel selected Matrix IP Phone Systems.

Challenges

The Italy based Hotel, with a reputation for quality services and memorable guest experience, was looking for an IP based solution to interconnect their PMS, Hotel Phones and DECT mobility stations. The hotel required the provided solution to offer latest technology communication system that could automate their routine operations and enable the mobile staff to respond from anywhere within the premises. They required the hospitality solution to be scalable, one that could be integrated with their existing systems and with lower CAPEX, which would in turn enable them to meet their future expansion needs.

Solution          

•           Matrix ETERNITY GE12S IP Communication Platform

•           Matrix EON48P Operator Consoles

•           Matrix EON48S Digital Key Phones

•           Matrix Voice Mail System

•           Integration with Protel PMS

•           Bittel Guest Room Phones

•           Polycom IP-DECT Mobility

Results

•           IP enabled Future-Proof and Scalable Solution

•           Reduced Operational Costs

•           Streamlined Hotel Operations

•           Prompt and Efficient Guest Services

•           Increased Staff Reachability

“Hospitality industry is under constant pressure to offer both superior hospitality and technology experience to their leisure and business travelers. Matrix, offers its cost-effective and reliable products to streamline communication processes, enhance guests' experience and equip hotel staff to be productive and reachable from anywhere.” Said General Manager of the Hotel