Dubai, March 29, 2017:  The UAE has won the Silver Level in the EMS Performance Awards which recognize excellence in EMS among postal operators globally, thus becoming the first Arab country to win the award since the launch of the Awards in 2001, adding one more accolade to the UAE's list of international achievements. The award was received by Acting CEO of the Emirates Post Group, Abdullah Mohammed Alashram, at Universal Postal Union (UPU) headquarters in Berne, Switzerland.

On this occasion, Chairman of Emirates Post Group, H.E. Mohammed Sultan Al-Qadi, congratulated HH Sheikh Khalifa bin Zayed Al Nahyan, President of the UAE and HH Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, and their Highnesses Members of the Supreme Council, Rulers of the Emirates, on earning this outstanding honour achieved by the UAE.

He added that the achievement is the result of the directives of the UAE’s wise leadership and the national vision to achieve Number One position in all fields, and in line with the 2021 Vision of the UAE to strive for the highest international rankings.
 
On his part, Mr. Alashram hailed the efforts of the various teams of EPG, and described the award as the result of teamwork from various departments, and a reflection of combined efforts focused on achieving UAE’s vision of achieving happiness and positivity in the community.

Mr. Alashram added that it was a matter of great pride that the UAE has become the first Arab country to win the International Silver Level Award, and reflects Emirates Post’s commitment to raising the services to the highest international levels, aimed at achieving the happiness of customers.

The award is one of the most important in the field of postal services which are aimed at achieving the performance rates of between 95% and 98% in main performance indicators. This includes assessment of all stages of the service as well as after-sales service, to ensure that different categories of customers enjoy the highest standards of happiness during their journey to get the service, from start to finish.