Search DubaiPRNetwork.com

Home >> Travel & Tourism

British Airways Launches New Premium Transfer Drive Service at Heathrow to Help Customers Avoid Missing Connecting Flights

Monday, September 4, 2017/ Editor -  

Share

Home >> Travel & Tourism

Dubai, UAE, September 4, 2017:  British Airways is introducing a new service called Premium Transfer Drive at Heathrow to ensure that customers who are at risk of missing their connection are able to catch their onward flight.

The new scheme applies to customers travelling on a UK domestic flight, who are connecting on to either a short-haul flight in Club Europe, a long-haul service in Club World (long haul business class) or First, or who are Silver or Gold Executive Club members. 

British Airways’ team at Heathrow will track these customers, and where there’s a risk they will miss their connection, will provide an ‘airside’ car transfer between one flight and the next. 

They will also send a message to the inbound aircraft, so the cabin crew can inform the customer that a car will be waiting to transfer them, thereby alleviating any stress or worry. 

Carolina Martinoli, British Airways’ new director of brand and customer experience, said: “Missing a connection is one of the most stressful situations a customer can experience, so helping them through that journey and keeping them informed is critical. The new premium transfer service will enable us to identify customers who are at risk of missing their onward flight, and proactively arrange to collect them by car, whisking them directly to their next flight. 

“We’re already receiving great customer feedback from customers who have benefitted from the new service and as WiFi is introduced on our aircraft, we’ll also be able to use that to communicate directly with customers about their onward flight.”

British Airways is investing £400 million in Club World with an emphasis on improved catering and sleep. At Heathrow a First Wing check-in area with direct security and lounge access has opened, and lounges around the airline’s network are being revamped and improved. 

The Club Europe cabin has been introduced on UK domestic services and recent catering improvements have been introduced in Club Europe as well as across all long haul cabins.  

British Airways customers can look forward to the latest generation Wi-Fi across British Airways’ long-haul and short-haul fleets over the next two years.


Previous in Travel & Tourism

Next in Travel & Tourism


Home >> Travel & Tourism Section

Latest Press Release

UAE Council for Climate Change and Environment Convenes Fourth Meeting

MENA Effie Awards Announces Exceptional Roll-Call of 2017 Winners

Make Room for Play and Celebration With IKEA During Dubai Design Week

Al-Futtaim Honda and RoadSafetyUAE organize ‘first-ever' UAE Motorcycle Delivery ...

Yas Mall Races Ahead with Amazing Black & White Weekend Sale from 23-26 November

ERICSSON named Top 5G innovator

UNICEF, WHO and UAE Officials Gather in Dubai for the 5th Arab Regional Conferen ...

Premium Beverages Maker Hielo Beverages India Forays into Dubai(UAE)

Stellar Line Up of Films Added to DIFF's Diverse Cinema of the World Showcase

Women's Sport Set for Another Boost With Dedicated Spartan Sprint

Financial Times names Masdar City best free zone for renewable energy

UAE Team Emirates Continue 2018 Preparations With Mitsubishi Driving Course

Cloudera helps Middle East's biggest brands unlock new frontiers with machine le ...

Dubai Film Connection Supports Innovative Regional Cinema

Dubai Fitness Challenge Records Impressive 786,000 Registered Participants in Jo ...

IATA Introduces I-ASC Survey to Enhance Safety through a Safety Culture

Stakers Releases Entirely New Pools

LG defines the pace of achieving an immersive viewing experience for the impendi ...

Dubai Municipality starts geotechnical investigation for Dubai Strategic Sewer T ...

Get Set for SOUQ White Friday Sale 2017