Search DubaiPRNetwork.com

Home >> Technology

Cisco and Google Cloud embark on a journey to streamline work for 150M+ people

Sunday, July 29, 2018/ Editor -  

Share

Home >> Technology

Dubai, UAE – 26 July, 2018: Life just got a whole lot easier for the millions of people who use the industry - leading apps and services delivered by Cisco Collaboration and Google Cloud.

As part of our deepening alliance, Cisco is announcing its first wave of collaboration integrations with Google products. This goes far beyond merely making sure our calling, email, document collaboration, and customer service products work together. The goal is to help people be much more efficient so they can do their jobs better.  At Cisco, we believe artificial intelligence and machine learning will dramatically change the way we work. As we create that new future, we are exploring how AI services from Google Cloud Platform can help us expand collaboration capabilities.

We are making the announcement at Google Cloud Next in these key areas:

Give your contact center agents an AI-enhanced assist so they can answer questions quicker and better.  More than three million customer service agents globally use Cisco contact center software.  We want to make their interactions the best they can possibly be. So we are adding Google Artificial Intelligence (AI) to our Cisco Customer Journey Solutions via Google Cloud's new Contact Center AI solution. Contact Center AI is a simple, secure, and flexible solution that allows enterprises with limited machine learning expertise to deploy AI in their contact centers.  The AI automatically provides agents with relevant documents to help guide conversations and continuously learns in order to deliver increasingly more relevant information over time.

This combination of Google's powerful AI capabilities with Cisco's large global reach can dramatically enhance the way companies interact with their customers.

Schedule a Webex meeting within your Google Calendar with one click.
With an add-on from G Suite in the coming months, you'll see the Webex Meetings icon every time you schedule a meeting in Google Calendar. Click it to set up your video-first Webex meeting for the people and rooms you need, and let the technology do the rest. People join from a Cisco video device by simply pushing the big green 'join' button. Or from a Chrome browser with just one click- no downloads or guest accounts required. While different companies created the tools, it will now feel like they were built to work together.

Making meetings easier to schedule and join is only part of the problem we're solving.  We will jointly explore using Google AI for capabilities such as transcription, translation, meeting summaries and task management to ensure what's discussed becomes more actionable for everyone whether they were there or not. 

Add Cisco calling and meetings into your Android app. Thanks to the Webex Teams Android SDK, developers can easily add Cisco collaboration capabilities into their Android apps.  For example, you could add Cisco video meetings into smart glasses for a 'see what I see' experience between, say, an expert on land and an engineer on a ship in the middle of the ocean. 

Use Google Docs, Sheets, Slides and Forms in your Webex Teams Spaces. As people collaborate on content more and more, Cisco and Google are exploring ways to make the job easier.  No more endless reposting of documents as people layer on new rounds of edits. Post it once, edit it as many times as you need, or co-collaborate on content to get things done even faster. Everyone always has the latest and greatest version.

'Together, Cisco and Google Cloud can drive significant value for our customers,' said Amy Chang, SVP, Cisco Collaboration.  'We're excited about these initial integrations and what's to come as we work together to improve the future of work. This is just the beginning.' 


Previous in Technology

Next in Technology


Home >> Technology Section

Latest Press Release

DLD Service Centres serve 39,000 investors with a total value of AED 131 billion

Sharjah and Indonesia hold discussions to review ways of boosting economic and t ...

Astrophysicists Measure Precise Rotation Pattern of Sun-like Stars for the First ...

Huawei Deepens Cooperation with Duisburg to Transform Germany's Industrial Hear ...

IYNC and the UAE Discuss the Way Forward for Global Nuclear Energy at IAEA Gener ...

High-octane inaugural Socca Football World Cup kicks off on September 23 in Lisb ...

Eberhard & Co. Scafograf 100 For Elegant Lady

The Mummies of Dubai Give Their Kids a Preppy Style Makeover

75 percent more speed and 58 percent more efficiency in Huawei's upcoming Mate 2 ...

du Wins Smart Cities Award at the Telecoms World Middle East 2018

Turkish Airlines reached the highest monthly Load Factor in August with 85.6% LF ...

O Boticário Opens in Dubai its First Amphora Store outside Brazil Come Join ...

Dubai Parks and Resorts Celebrates Saudi National Day

Gulf Centre for Aviation Studies hosts development course for students

FOREO To Attend TFWA: the World's Largest Travel Retail Show

Etihad Airways Deepens Ties Between Uae and Saudi Arabia to Mark National Day

Ericsson showcased SMME innovation at ITU Telecom World 2018

DigiCert, Gemalto and ISARA Partner to Ensure a Secure Future for the Internet o ...

Ministry of Human Resources and Emiratisation, Huawei and Honor launch ICT Compe ...

School children wish their favourite Unimoni Asia Cup 2018 teams good luck