New Criteo Report Finds that Marketers Need to Solve for Data Fragmentation and Quality Challenges to Deliver Stronger Shopper Experiences in 2019
- The Top 10 Channels for Marketers: We asked not only which channels marketers used to reach their customers, but how much of their budget they dedicated to each one. Learn the most popular ad tactics in 2018 – like social media marketing, paid display advertising, and email marketing - and plan for 2019.
- Conversion Metrics are Different Across Different Companies: Marketers have a lot of different ways of defining what makes effective conversion. New revenue (35%), new customer rate (33%), and cost per action (30%) proved to be most popular, but there is clearly more than one way to measure conversion.
- Data Availability and Quality Represent Key Challenges in the Conversion Phase: Nearly half (40 percent) of marketers struggle to find data on the online/offline shopper connection. This negatively impacts brand conversion given the prevalence of omnishopping. In addition, fragmented data makes it difficult for marketers to gain a true understanding of customers and to optimize future campaigns.
- Reengagement Across Web and App Grows in Importance: Reengagement is a critical part of the consumer purchase journey, particularly as the impact of brand loyalty increases. The report revealed that existing retailer customers spend more on average than new shoppers (51 percent) and shopping app customers have high loyalty tendencies (41 percent). Compelling discounts, personalization, innovative ad formats and engaging designs were reported to be three of the most successful tactics for reengagement campaigns.
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