Dubai – 15 July 2019:  Dubai Customs Director General Ahmed Mahboob Musabih welcomed Dr Hazza Al Nuaimi, the new Coordinator General of the Dubai Government Excellence Program (DGEP) of the General Secretariat of the Executive Council of Dubai. This is part of Dubai Customs’ strategy to maintain close ties of cooperation with government agencies and raise Dubai's profile as a global centre of excellence in all aspects of public service.

Musabih pointed out that the DGEP has played a central role in improving efficiency of government work and organizational performance in Dubai, making it a role model locally, regionally and globally. 

Director General of Dubai Customs highlighted the latest DC achievements, most importantly the recent recognition from the World Customs Organization (WCO) which commended  Dubai Customs SMART services as a perfect example for the international Customs community to follow. He also stated that in March 2020 Dubai would be hosting the 5th WCO Authorized Economic Operator (AEO) conference for the first time in the Middle East, as a unique move from Dubai Customs to reestablish Dubai as a hub of global trade in support of the newly launched Dubai Silk Road venture.

The meeting also discussed Dubai Customs’ AI-based Productivity Engine initiative which has recently been endorsed by the Dubai Executive Council. “We are currently conducting intensive meetings with relevant government entities in Dubai to walk them through the new system and how to make the best of it towards raising efficiencies in the government sector,” said Musabih.

 “Dubai Customs topped the Customer Happiness Index with a score of 97.49%, thanks to our steadfast commitment to making customers happy with delivery of beyond-expectation services and simplifying customs procedures using high technology to further reduce time and cost of trading through Dubai,” he added.

'This visit is part of a series of visits to government departments to enhance cooperation and coordination to advance the government's system of excellence and improve institutional performance. The DGEP continues to be the driving force for developing the government sector in Dubai towards  world-class excellence performance,” said Dr Al Nuaimi.