Search DubaiPRNetwork.com

Home >> Travel & Tourism

Etihad Airways Launches Health and Hygiene Programme Championed by New Wellness Ambassadors

Monday, June 1, 2020/ Editor -  

Share

Home >> Travel & Tourism
• ‘Etihad Wellness’ highlights the stringent measures in place for healthy flying
• As an industry first, Wellness Ambassadors will provide greater level of customer care and reassurance
 
Abu Dhabi, United Arab Emirates – June 01, 2020:   Etihad Airways has launched ‘Etihad Wellness’, an expanded and more comprehensive health and hygiene programme and customer guide. This builds on the stringent measures already put in place by the airline to deal with COVID-19. The programme will be championed by the introduction of specially trained Wellness Ambassadors, a first in the industry, who will provide essential travel health information and care so guests can fly with greater peace of mind. 
 
Etihad Wellness initiatives will be communicated through an easy-to-use online guide highlighting the high standards of cleanliness, health and hygiene being applied at every stage of the customer journey. This includes culinary hygiene at the airline’s catering facilities* and food testing laboratory, aircraft cabin deep-cleaning, check-in, health screening, boarding, inflight experience and product, crew interaction, arrival, and ground transportation. Comprehensive information on these travel health and hygiene measures is available at www.etihad.com/wellness.
 
For those needing more specific and personalised information, skilled Wellness Ambassadors can be contacted directly 24/7 by emailing wellness@etihad.ae. This dedicated multi-lingual team will offer reassurance to customers by sharing advice on travel wellbeing and details of the health and sanitisation measures being implemented throughout their journey. Etihad will expand the service to include a web-chat option. All Wellness Ambassadors will undergo special training at the airline’s training facilities in Abu Dhabi, and online.
 
Tony Douglas, Group Chief Executive Officer, Etihad Aviation Group, said: “Providing for our guests, and their wellbeing, is one of Etihad’s core values, and we have a responsibility to protect them, to keep them fully informed, and to provide even greater levels of genuine warmth and personal care. We must guarantee they can travel assured in the knowledge that we have every aspect of their journey with us covered, while still providing a top-quality travel experience. The Wellness Ambassadors will play an important role in delivering this. For us it is not simply about dealing with a new normal - this level of genuine and innovative customer care has always been part of Etihad’s DNA since our inception.”
 
Over the coming weeks, Etihad will also introduce Wellness Ambassadors at Abu Dhabi International Airport in partnership with Abu Dhabi Airports (ADAC). This will make sure the same levels of care and support are provided at every point of the customer journey through the airport, from check-in to security, immigration, the retail areas, lounges and boarding, so that guests can fly with added comfort, security and confidence.
 
Once travel restrictions to and from the UAE are lifted, and the airline resumes an expanded network of international flights, Etihad will introduce Wellness Ambassadors on board, complementing the roles performed by other Cabin Crew, and providing an enhanced level of customer care focused on health and wellness inflight. 
 
“The wide-ranging measures we are taking are a strong reflection of those already in place across the emirate of Abu Dhabi. When restrictions are fully lifted and travellers can once again enjoy the best our wonderful home has to offer, they can rest assured their trip will be to one of the cleanest and most well-maintained destinations in the world. This will of course also apply to those transiting onwards through the capital. We are grateful to our partners, including Abu Dhabi Airports, and the Department of Culture and Tourism, for their close cooperation in this far-reaching programme,” concludes Mr. Douglas.
 
Etihad continues to follow UAE and international government, regulatory and health authority directives, and is playing its part in helping to limit the spread of COVID-19.
 

Previous in Travel & Tourism

Next in Travel & Tourism


Home >> Travel & Tourism Section

Latest Press Release

Quarantine Measures Threaten Aviation Restart in Africa & the Middle East

20 Million Etihad Guest Miles Donated to Support Refugees Affected by the Corona ...

Your Guide to Choosing the Right Face Mask

AU Among QS “Top 150 Under 50” for 3rd Straight Year

Football Industry Will Bounce Back Stronger From Covid-19, Says Laliga's MENA He ...

70 Percent of Businesses Increase or Maintain Digital Transformation Spend Amid ...

Taste the Summer With Wild & the Moon's Latest Menu Drop!

Dubai Well Poised for Growth in New Business Entities'

Commodities: Gold Bulls Risk Delayed Gratification in Q3

Three UAE Students Bag Coveted Princess Diana Award for Outstanding Social Initi ...

Nahdi Medical Company Transforms its Financial Management with Infor

Alstom at Forefront of Hygiene & Safety Innovation for Transport & Mobility in a ...

Go Electric or Go Off Road: Customers Choose With Jaguar Land Rover and Pivotal ...

Comprehensive Study of Refugee Children's Academic, Social, and Emotional Learni ...

Raising Criteria for Accrediting Real Estate Experts in Cooperation Between MOJ ...

Dubai Chamber Explores Prospects for Expanding UAE-Russia Food Trade

Authentic Artisan Gelato Flavours for the Summer by Mazmi Café

Team Angelwolf Set to Take on the World!

IATA Welcomes ICAO Council Decision on CORSIA

ONEROAD Automotive Brings Hongqi's Luxury to the UAE