
DHA: Over 764,000 Customer Interactions from January to August 2024
Dubai, United Arab Emirates, October 3, 2024: According to monitoring reports from the DHA's Unified Contact Centre, the Authority recorded 764,786 interactions with customers from January 2024 until the end of August.
Fatima Abbas, CEO of the Strategy and Corporate Development Sector at the DHA, highlighted the efficiency of quick responses, smooth processes, and accurate transactions across various communication channels including innovative digital platforms designed to meet customer needs and provide a wide range of high-quality services.
Fatima Abbas emphasised that the DHA prioritises its customers, consistently striving to exceed their expectations by providing services that ensure their satisfaction and happiness.
She further noted that the Authority spares no effort in simplifying all communication procedures and completing transactions with ease, using various methods and channels. These include the latest technologies and smart solutions, implemented by well-trained, qualified teams who are experts in dealing with individuals from all sectors of society.
Fatma Al Khaja, Director of Customer Happiness Department at the DHA stated that the DHA offers a wide range of communication channels, including phone calls, email, live chat, social media, WhatsApp Business, feedback and suggestions, and direct customer interaction. Additionally, the Business Centre, a service introduced by the Authority this year, handles transactions related to Health Regulation and Medical Education.
Al Khaja added that the DHA not only relies on professional teams and smart technologies to engage with the public, but also adheres to the highest standards, best protocols, and simplest procedures in customer service. The Authority is also continuously updating its work mechanisms and developing and diversifying its means and channels of communication.
ShareHome >> Local News and Government Section
Emirates Aviation University marks 35 years of supporting the local and global aviation ecosystem
Music, Maps, and Stories at the Mohammed Bin Rashid Library in July
New SHEGLAM Daydreamer Mini Palette Turns Pocket-Sized into Power Pigment
Passenger Growth Hits 5% in May
João Almeida: Racing for Glory and Riding for the Team
May Air Cargo Demand Up 2.2% Despite Trade Disruptions
Return to Ritual: Celebrate Self-Care Month with BUFARMA Skincare
Rediscover family shopping days: REDTAG opens its doors in Al Ain
Dubai Culture Launches Open Call for 14th Sikka Art & Design Festival
Summer Restaurant Week Returns This DSS with Over 65 Exclusive Dining Deals Across Dubai
Julien Calloud Appointed CEO of SAVOYE to Lead a New Era of Performance and Innovation
Zoho Powers Up CRM for Everyone Platform with AI to Elevate Customer Experience
Media's Role in the Age of Algorithms By HH Sheikha Latifa bint Mohammed bin Rashid Al Maktoum